Terms of Service — Still Here

Last updated: June 23, 2026
Effective date: June 23, 2026

This is the English version of the Still Here Terms of Service, provided for international users and review purposes. The Vietnamese version is available at /terms. If there is any discrepancy, the Vietnamese version prevails.

Please read these Terms of Service (the "Terms") carefully before using the Still Here app ("the app", "the service", "we"). These Terms are a legal agreement between you ("user", "you") and GLD Solutions (household business) (the "operator").

By creating an account or using the service, you agree to be bound by these Terms and the Privacy Policy. If you do not agree, please do not use the service.

1. About the Service

Still Here is a location-based, community-contributed map app with gamification mechanics. Users visit real places/events to check in, contribute photos and descriptions, create and keep places "alive" on the map, earn points, level up and receive badges.

The service involves real-world activity (traveling to physical places). Please read Section 7 — Real-World Activity Safety carefully.

2. Eligibility (Age & Capacity)

• You must be at least 16 years old to use the service (under Vietnamese law, a person under 16 is considered a child). Minors must have the consent and supervision of a parent/legal guardian.
• You confirm that you have the legal capacity to enter into these Terms.
• You may not use the service if prohibited under applicable law.

3. Accounts

• You need to register an account (via verified email, or Google Sign-In) to use core features.
• You agree to provide accurate information and keep it up to date as needed.
• You are responsible for keeping your credentials confidential and for all activity under your account.
• Notify us immediately if you detect unauthorized use of your account.
• Use only your own account. Do not impersonate others or create accounts for fraudulent purposes.

4. Acceptable Use and Prohibited Conduct

When using the service, you must not:

1. Spoof your location (GPS spoofing), use simulators, automation, bots or any means to create fraudulent check-ins/marks or manipulate scores, rankings or badges.
2. Post content that is illegal, violent, pornographic, harassing, hateful, discriminatory, or fraudulent, or that infringes the rights of others.
3. Post false information about places/events, spam, unauthorized advertising, malicious links, or invitations to join unauthorized groups.
4. Infringe intellectual property, privacy or image rights of others (e.g. posting other people's photos without permission).
5. Upload malware, attempt unauthorized access, scan, sabotage, overload or interfere with the service's systems/security.
6. Scrape other users' data by automated means without permission.
7. Abuse community features (e.g. mass false reporting, junk suggestions).
8. Use the service for unauthorized commercial purposes without our consent.

Violations may result in content removal, point adjustment/rollback, feature restriction, account suspension or deletion (see Sections 9 and 11).

5. User-Generated Content

5.1. Ownership and license

• You retain ownership of the content you create (photos, descriptions, places/events/customs, etc.).
• By posting content, you grant us a non-exclusive, worldwide, royalty-free license to store, display, reproduce, resize and distribute that content for the purpose of operating and promoting the service (e.g. public display on the map, discovery page, check-in feeds).
• This license ends when the content is removed from the system, except where the content has been lawfully saved/shared by others or must be retained by law.

5.2. Your representations about content

You represent that the content you post does not violate any law and that you have all necessary rights to post it. You are responsible for your content.

5.3. Public nature

As stated in the Privacy Policy, content you post may be displayed publicly along with your display name, badges and achievement stats. Do not post information you do not want to be public.

6. Moderation, Reporting and Enforcement

• The service applies content moderation including prohibited-keyword filtering and automated AI screening, combined with community reports.
• When content is reported beyond a threshold or determined to be in violation, it may be automatically hidden or handled by an administrator.
• For score fraud (e.g. fake check-ins), we may adjust/roll back the corresponding points to ensure fairness.
• Certain heritage-type content (e.g. historical sites, intangible cultural heritage) may be protected from automatic hiding and reviewed by an administrator.
• We have the right (but not the obligation) to monitor, review and remove content that violates these Terms.

7. Real-World Activity Safety ⚠️

Because the service encourages you to travel to real places, you agree that:

• You are responsible for your own safety and for complying with all laws when traveling and checking in.
• Always be aware of your surroundings. Do not use the app while driving, operating a vehicle, or in any situation requiring your full attention.
• Do not trespass on private property, restricted areas, dangerous zones or anywhere you are not permitted to enter.
• Respect other people, local communities, monuments and the environment at the places you visit.
• We are not responsible for any injury, damage, loss or incident arising from your travel or activity while using the service.

8. Points, Badges and Virtual Items

• Life points, ranking scores, reputation, badges, tiers and in-app rewards are virtual items for the gamified experience.
• They have no monetary value, are not property, and cannot be bought, sold or transferred in any form.
• We may adjust, reset, revoke or change the scoring mechanics, thresholds, rewards and game rules at any time, including when handling fraud or system errors.

9. Suspension and Termination

• You may stop using the service and delete your account at any time in the app (see the anonymization mechanism in Section 9 of the Privacy Policy).
• We may suspend or terminate your access, remove content, or lock your account if you violate these Terms, pose a risk to other users or the system, or where required by law.
• Some provisions by their nature survive termination (e.g. limitation of liability, intellectual property, dispute resolution).

10. Our Intellectual Property

• The app, the "Still Here" brand, logo, interface, source code, design and content we provide belong to the operator or its licensors and are protected by law.
• You are granted a limited, non-exclusive, non-transferable personal license to use the service under these Terms. You may not copy, modify, distribute, reverse-engineer or otherwise exploit the service beyond what is permitted.

11. Third-Party Services

The service integrates third-party components (e.g. Google/Firebase, Cloudflare, Mapbox, Resend, eSMS, OpenAI, Expo). Your use of these may be subject to their own terms and policies. We are not responsible for third-party services.

12. Disclaimers

• The service is provided "as is" and "as available", without warranties of any kind, whether express or implied.
• We do not warrant that the service will be uninterrupted, error-free, perfectly secure, or that location data, maps and place information are accurate, complete or up to date.
• User-generated content does not reflect our views; we do not warrant the accuracy of such content.

13. Limitation of Liability

To the maximum extent permitted by law, the operator and its affiliates are not liable for any indirect, incidental, special, consequential or punitive damages, including loss of data, loss of profits, or damages arising from the use of (or inability to use) the service, including real-world activity. Our aggregate liability, if any, is limited to the maximum extent permitted by law.

14. Indemnification

You agree to indemnify and hold the operator harmless from any claims, losses, liabilities and expenses (including reasonable legal fees) arising from your violation of these Terms, your violation of law, or your infringement of third-party rights.

15. Changes to the Service and Terms

• We may change, suspend or discontinue part or all of the service at any time.
• We may update these Terms. For material changes, we will update the "Effective date" and, where appropriate, notify you in the app. Your continued use of the service after changes take effect means you accept the updated Terms.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of Vietnam. Any dispute will first be resolved through good-faith negotiation; if unresolved, it will be brought before the competent People's Court in Ho Chi Minh City in accordance with the law.

17. Contact

For any questions about these Terms, please contact:

• Support email: stillhereapp1505@gmail.com
• Operator: GLD Solutions (household business)
• Address: 28 Duong 3, Khu pho 66, Tang Nhon Phu Ward, Ho Chi Minh City, Vietnam